Long before generative AI began capturing the public’s imagination, Mastercard has been harnessing AI to help financial institutions and other businesses make smarter decisions — from spotting fraudulent transactions to enabling seamless onboarding for cardholders and merchants to identifying fraud, waste and abuse in health care claims.

In the latest episode of “What’s Next In,” Mastercard’s podcast that informally explores technology, innovation and ideas, host Vicki Hyman chats with Amyn Dhala, the chief product officer for Brighterion, a Mastercard company.

Dhala dives into how Mastercard uses AI, how it enables trust in the payments ecosystem, and the need for companies to embrace ethical and explainable AI to ensure that trust continues and enables even more innovation and better customer experiences.