411, the number that embedded itself into our vocabulary as a synonym for “information” is going the way of the dinosaur. AT&T announced the end of the service this month for their landline customers.

It’s a move that impacts three million subscribers. We’re talking about the history of 411, what it means to say goodbye to the service and who’s impacted by its end.

We get the 411 from Associate Professor of Communication at the University of New Hampshire, Josh Lauer. 

To read the full transcript, see above.