Ready-made seminars can be helpful, but there are times when a canned approach to leadership won't get you where you want to go. It's most effective to tweak the best practices to suit your work style instead of the other way around.

Listen in for my story about Results-driven Ron, who struggles to sit through meetings that continue in discussion long after he's ready to take action. The steps he learned in an active listening seminar felt false and frustrating, but our customized strategy is a far better fit.