Host Christy Frazier, with Melissa Dunn and Jon Harrison, discusses what to do when a high-performing employee is promoted into leadership but struggles - whether due to difficulty shifting from “doer” to leading others, toxic or values-misaligned behavior, or poor results and team dissatisfaction. They stress first diagnosing the specific failure (behavior vs. performance), then addressing issues early through direct coaching, frequent one-on-ones, clear expectations, and a time-bound action plan. They recommend gathering data via employee conversations, upward feedback, and peer feedback, and note the promoter should take ownership and provide tools for self-correction. To prevent future mistakes, they suggest better transition support, mentoring, peer-input in selection, and trial/simulated leadership opportunities; if demotion is required, handle it sensitively due to morale impacts.

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Statistically, every year about 70% of people are disengaged at work! Of course, that's bad for business, but it also spills over into the home lives of employees. Through our employee training, leadership training, and coaching, we impact organizations of all sizes from executives to frontline workers. Our process will help you transform workplace environments and attitudes, inspiring lasting change that extends beyond the job into families and communities.

As a former executive of Caterpillar Inc., a Fortune 100 company, Jon understands the necessity of a reliable, engaged workforce. Learn how he developed a proven process that led him to positively impact the bottom line and lives of thousands of leaders and employees around the world.

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