Salesforce says it doesn’t regret laying off nearly 4,000 employees. It also says those layoffs weren’t really about AI. And it definitely says it trusts its AI models. So why do the headlines feel so contradictory?

In this episode of Leading Change in the Wild, I break down the confusing and revealing signals Salesforce is sending about workforce reductions, Agentforce, and what trust really looks like when AI moves from pilot to production.

📉 Here’s what I unpack:

AI is not magic. It is a tool. And when even the largest software companies are recalibrating expectations, leaders need to pay attention.

This moment is a reminder that AI first is not a strategy. Real value still depends on people, process, and foundations that cannot be skipped.

👇 Let’s discuss:

What do you make of Salesforce’s shifting narrative?

Are you seeing similar disconnects between AI promises and reality in your organization?

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