How do you respond when clients ask for services you don’t offer – but they think you do or should?

It is easy to let this question get under your skin or at the very least, start that little voice of self-doubt in your head chattering. Whether you start wondering if you SHOULD be offering the service or if you get anxious wondering how best to respond, a clear and concise understanding of WHY you are offering the services you do will lead you to the best response to these requests.