Every real business owner eventually faces it: that gut punch moment when a client asks for their money back. It feels personal, it feels crushing, and it makes you question everything. But what if a refund request wasn’t a red flag but a rite of passage? In this episode of Million Dollar Website, Jason Gracia, founder of Swyft Sites, pulls back the curtain on the emotional and practical lessons that come with scaling a productized service.

You’ll learn why refunds are not only inevitable but actually evidence that you’re growing, what to do when they happen, and how to turn every tough moment into a smarter, stronger business. If you’ve ever felt blindsided by a client complaint or refund request, this episode will give you the mindset and method to handle it like a pro and keep moving toward your million dollar model.