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When are customers wrong? We have been taught that the customer is always right but here are some items when customers might be wrong. Here are the ways the customer might be wrong. It is when the customer asks for something that is:

• Illegal
• Immoral
• Unethical
• Unreasonable 

Besides violating a hard stop, there are some other times when the customer might be wrong. When the customer:

• Might be short sighted
• Doesn't have all the inside information
• Best self-interest is not involved

When you have the customer's best interest at heart, you might find that you are protecting the customer from their own bad decision. While the customer might be frustrated in the short-term (maybe even a longer timeframe) and hopefully the customer will come to see how you are trying to serve their best interest.

What are we missing? Reach out to us and let us know.
Scott Schlofman
Mike Williams

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Scott Schlofman
Mike Williams - Cell 801-635-7773

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