If you look up the meaning of empathy in the dictionary, it means being aware of and sharing another person's feelings, experiences, and emotions. Empathy is the action of understanding. Why is trying to see things from another person's point of view considered taboo? When did empathy become a bad thing? Listening - really listening to someone is as essential to communication as speaking. You will never learn a thing if you keep talking. We are not wired to be good listeners, but we can learn how. Listen to my latest Confessions of a Reformed Control Freak Podcast and discover the three key listener skills you need to master to become a really great listener.