When a disaster hits a community, the people affected have to get trustworthy information quickly. Whether it's an earthquake, a pandemic or some other crisis, people have questions about finding shelter, how to stay safe or where to get medical care. Government agencies are among the first to help out in a crisis, so providing good communication is paramount for government.

Marc Mancher is a principal at Deloitte Consulting, where he founded and continues to lead the federal, state, local, and higher education Contact Center business. He joined the podcast to talk about Deloitte's latest paper on establishing crisis contact centers during an emergency.