This mini episode explores how end-to-end technology promises can widen the gap between leadership, IT, and operations. We discuss why outsourcing ownership to vendors or consultants often obscures accountability, misaligns goals, and leads to outcomes the business does not recognize or want. The focus is on keeping process ownership close to the business and understanding when simpler, modular solutions create better alignment than all-encompassing platforms.

Watch the full episode here: https://youtube.com/live/KI-lnkDspKg 

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