Clear expectations enable students to be productive and learn more quickly. But what does the teacher do when a student comes to school in emotional distress? Rather than brush aside the trauma, Keeshon encourages teachers to adapt their expectations as needed. He reflects on the importance of communicating with parents, maintaining the confidentiality of students, and listening to the student. And he reminds teachers that, in the end, they are responsible to enable every student to return to normal, productive work.

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