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When you are working in the contact center environment, there are many people and personalities that you need to engage with in a positive way, sometimes that is easier said than done.

Issues between associates or supervisors unfortunately will happen. 

In Episode 159 of Advice from a Call Center Geek, we talk about what to do when there is an issue that happens on a team in your contact center and more importantly some tips on how to avoid them in the first place.

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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel