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Shutdown Reaction Notes:

Aaron and Ana draw on their experiences with the longest government shutdown in history (so far) back in 2018-2019 to discuss how the current shutdown will affect customer and employee experience—from regulations.gov going dark over an expired security certificate to workers contemplating termination to qualify for unemployment.

The episode demonstrates that governance and politics are distinct: whilst legislators debate funding in theory, the practical machinery of democracy simply stops working, leaving citizens unable to comment on regulations, agencies hemorrhaging institutional knowledge, and underpaid civil servants choosing between rent and groceries.

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