When Claudia's college friend came to town, she couldn't resist the urge to pull Shay into her recording studio for a conversation about her Top Five Strengths. Amidst significant transition at work, Shay used what she learned to understand what went wrong and how to use her Strengths to forge a new path forward. Listen closely and you'll also learn a little about Dial-a-Bagel and why the residence hall they lived in was called The Zoo.