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"When I struggle connecting with someone, I ask about their day." Interviewing Austin Sussel.
Like many effervescent people, Ohio-based Austin Sussel has little trouble connecting even with strangers, and even at work. He got great at it, actually, as an international account manager of Fortune 100/500s. But even Austin struggles at times when the connection's not there. Or worse, the receiver of your attempts to converse stone walls you.
"In those moments, sales leaders told me I ought to compliment them on their shoes they're wearing," he laughs.
"But I find what works best is simply asking about their day--or what's happening next." The key, he says: "Be curious. Be kind. And keep it short, simple, and about them."
Learn tips and tactics on listening and human connection from two conversationalists who love it. Also hear about active listening and comfort with pause and silence in conversation, especially what I learned from certifying as a Master Certified Coach last week, something Austin asks me about. (Because he's curious, and that kind of friend.)
You can reach out to Austin Sussel on LinkedIn here.
Debbi McCullough has written for the Economist, FT, and Guardian and serves as a Master Certified Coach and communications coach to leaders at Fortune 500s/100s including Google. Find her on LinkedIn. Book her for a consult on small talk, job interviews, or the communication challenge irking you most. Join her next active listening workshop for leaders: Listen Like a Boss.
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By Debbi Gardiner McCulloughLike many effervescent people, Ohio-based Austin Sussel has little trouble connecting even with strangers, and even at work. He got great at it, actually, as an international account manager of Fortune 100/500s. But even Austin struggles at times when the connection's not there. Or worse, the receiver of your attempts to converse stone walls you.
"In those moments, sales leaders told me I ought to compliment them on their shoes they're wearing," he laughs.
"But I find what works best is simply asking about their day--or what's happening next." The key, he says: "Be curious. Be kind. And keep it short, simple, and about them."
Learn tips and tactics on listening and human connection from two conversationalists who love it. Also hear about active listening and comfort with pause and silence in conversation, especially what I learned from certifying as a Master Certified Coach last week, something Austin asks me about. (Because he's curious, and that kind of friend.)
You can reach out to Austin Sussel on LinkedIn here.
Debbi McCullough has written for the Economist, FT, and Guardian and serves as a Master Certified Coach and communications coach to leaders at Fortune 500s/100s including Google. Find her on LinkedIn. Book her for a consult on small talk, job interviews, or the communication challenge irking you most. Join her next active listening workshop for leaders: Listen Like a Boss.