"You have gotta be nice to each other, kind of."
That's a psychologist being asked whether psychological safety just means everyone being pleasant. The "kind of" is the whole episode. "It's not psychological safety if everybody's so nice there's never any challenge."
Twenty years of research into why capable, well-trained people still make the wrong call under pressure. Bec McKeown has done the science, in defence, aviation and rail, and the science does not say send another module.
Her own research at Cranfield put a number on it. Procedural and decision-making skills need refreshing about every 8 weeks to stay at gold standard. After that they fade. So what exactly is the annual module protecting?
Bec McKeown is a Chartered Psychologist and the founder of Mind Science. She's also a magistrate, which is why she doesn't speed.
WHAT WE GET INTO
- Psychological safety is not everyone being nice to each other, and the difference matters
- Skill fade: 8 weeks, and the thing you trained for is going
- "You'll comply, but you're not engaged." The half of that sentence nobody measures
- Everybody knows the speed limit. Everybody speeds. Knowing and doing sit in different parts of the brain
- The Friday afternoon Bec nearly got phished, the day after her first VAT return
- Reason's Swiss cheese model, and why the person who clicked is only the first slice
- Aviation calls it a just culture. Cyber security fires the person who clicked
- Blame gets you silence, and silence is a much worse place to be
- Security awareness is a change management programme, and nobody runs it like one
- The real influencers in your organisation are not the boxes on the org chart
- "Just pick the most legal sounding answer." How people pass the test without learning anything
- They're not the weakest link. There are simply more of them
- Fix It in 60: our security awareness quiz, and what's missing from it
CHAPTERS
0:00 Intro
[add timecodes from the final cut]
WATCH & LISTEN
Full episode + all episodes: whennobodyswatching.co.uk
Spotify: https://open.spotify.com/show/033SHqMBe6sNPmRu88nQTb
Apple: https://podcasts.apple.com/gb/podcast/when-nobodys-watching/id6792770204
ABOUT
The Cyber Escape Room Co. is a behaviour change company. We use immersive experiences to change what people actually do, not just what they know.
Website: cyberescaperoom.co
Podcast: whennobodyswatching.co.uk
LinkedIn: https://www.linkedin.com/company/the-cyber-escape-room-co/
#WhenNobodysWatching #CyberSecurity #SecurityCulture #HumanFactors