Do you shrink and panic when someone gets mad at you? Do you spiral into a good hour or two of beating yourself up? Confession: Me too. At least I used to be like that. These days, I rely on some simple steps to help manage these reactions and effectively deal with the internal and external strife that arises when someone says they’re pissed off. Today, I’m sharing them with you.

Anger happens. Especially when you’re a business owner. So, what do you do when you’re caught off guard with someone’s anger? Let’s look at some techniques you can use to kick your emotions out of the driver’s seat. 

The thing is, one highly charged situation can resurface every time someone has been angry at you. These uncomfortable moments are an opportunity to dig in and grow out of old unconscious stuff that has been in charge for far too long.

I’ll highlight the difference between fostering real resolution and what author and Buddhist teacher Tara Brach calls “impression management,” which is that impulse to respond to anger by defending your status as a well-meaning “good guy” rather than addressing the situation at hand. 

Let’s not forget those pesky knee jerk reactions to anger that blind us to our best actions. To keep panic in its place, I’ll share a practice so you can proceed with clarity and confidence in your response. 

To bring these tools to light, I share a personal story. (Maybe even too personal?)

Listen in and find out how to break the patterns you use to avoid discomfort and discover a calm, composed path to real resolution.