Episode Title: When Technology Goes Wrong: The Missed Opportunity in Financial Services with David Pool 

Description: In this episode, Paddy Dhanda is joined by David Pool, Portfolio Director for Data and AI at QA, to explore the unique challenges facing the financial sector, in the data revolution. 

From Alpha data to the Internet of Things, and from fintech disruptors to legacy system inertia, this conversation dives deep into how financial institutions can—and must—adapt to stay competitive. 

What You’ll Learn: 

What “alpha data” is and why it matters 

How fintechs are leapfrogging traditional banks 

The role of AI and data storytelling in financial services 

Why personalisation is the new battleground 

How legacy systems are holding back innovation 

The dangers of “pilotitis” in AI projects 

Guest: David Pool – Portfolio Director for Data and AI at QA 

Host: Paddy Dhanda – Head of Product Discovery and Agile Practices at QA 

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit qaltd.substack.com