On this episode of the Hot Topics of the week, Fay and Stacy talk about the long sales process for a software they are looking at.  Dive in to see how many calls it took and why they had to jump through hoops to go to the next step.  They also review what happened and how their experience "didn't work" and what they could have done differently.  Learn how you can make your customer journey a good experience for your future customers.  

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