We cannot escape having an unhappy client. Especially when you're growing, the more people you serve, the more people who are buying from you, the more customers and clients that you have, the more of the likelihood that somebody is going to be unhappy, because we're dealing with people, and people are unpredictable. People have their own agendas and some people feel a lot of power behind their computer screens. And they love nothing more than to lash out and belittle the recipient of the email forgetting that there's someone else on the other end of that email or phone call. Let's talk today a little bit about how to handle it when things start to go south with a client.