911 Manager Ronnie Fowler, who oversees the Pittsylvania County Dispatch Center, talks about the role of dispatchers and his experience over the past 30 years in the Dispatch Center. With many regional hospitals and emergency rooms frequently going on diversion due to short-staffing, the dispatch center is constantly adjusting where they direct transport agencies to take patients, which can have a negative impact on the whole public safety system. Ronnie encourages citizens to use discretion before calling 911 to save critical resources for true emergencies where every second and minute matters.