Firing clients can be tough, but sometimes it's necessary. In this episode, we'll discuss how to identify toxic clients, set boundaries, have difficult conversations, and end client relationships gracefully. We'll also share tips from experts on how to fire clients without feeling guilty or burned out. If you're struggling with a difficult client or you're thinking about firing a client, this podcast is for you. Join us as we discuss how to do it the right way.

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Key Takeaways:

1. If a client is displaying disrespectful, inappropriate, or abusive behavior it may be necessary to let them go.

2. Write into your policies what non-compliant rules look like from arriving late to last minute cancellations.

3. As a business it’s best to document when those soft rules are violated to refer to if needed.

4. Personality or unrealistic expectation conflicts can also lead to uninviting a client.

5. Evaluate if you’re feeling challenged vs feeling unwell.

6. Knowing your target market is important, just as much as know who isn’t the right fit for you.

7. It’s important to not over-explain when letting a client go. Be clear not combative.

8. Remove confrontation with “healthy communication” by pointing back to policies, which helps to focus on facts over feelings.

9. Be polite, be firm, be professional.

10. If you’re letting go of a client, make sure it’s not for something you yourself is guilty of.

11. If you choose to fire a client, keep it confidential & don’t share the details with others.

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