The Veterinary Survival Show

When to Say Goodbye: Client Edition


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Nightmare clients - we've all had them. Whether they're unwilling to pay a bill, refusing to follow your protocols, or acting inappropriately in your clinic, those clients that 'keep us up at night' are never fun. If you've ever dealt with a client and thought, "I wish I could tell them to find a new vet clinic", The Veterinary Survival Show is here to let you in on a little secret: YOU CAN! We know that saying goodbye to clients can be an uncomfortable experience, so we're here to give our listeners tips on when and how to cut ties. We'll help you learn to take control of your client base, and keep the clinic atmosphere positive. Don't miss this episode!

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The Veterinary Survival ShowBy Mark McGaunn, CPA/PFS, CFP® and Jenni George, CVPM

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