In this podcast I want to share an incident that happened a few years ago.

In one of our drive tours in Tamilnadu, we were having breakfast at INDeco Hotel, Swamimalai.

The coffee cup in my hand trembled before falling flat on the ground, breaking in to pieces with a thud, spilling the coffee all around.

The server who was serving us our breakfast appeared immediately in a composed manner, started clearing the pieces and cleaning the place. While this was on, the Manager of the restaurant appeared with a fresh cup of coffee for me!

When the bill came for signing, I noticed that the cost of broken cup or the coffee were not billed, not listed there!

When checked, the Manager humbly said that sometimes things break, and that cup of coffee we had not consumed anyway.

I learnt a couple of valuable lessons that day! On customer service ie. without even asking, another cup of coffee was served; and the value systems while billing a customer ie. the spilled coffee was not billed to the Customer.

Please share your comments and experiences below - Let’s celebrate these unsung heroes!

My name is PK Narayanan, wishing you the best, Thank you.