Adoption of AI in the enterprise has accelerated rapidly over the past few years, shifting the conversation from whether organizations should use AI to how it can be applied in ways that deliver real, sustained value. Now, the pressing challenge is practical: where does generative AI deliver real value once it becomes embedded into the tools and workflows people use every day?

This shift is particularly relevant in highly regulated sectors such as healthcare, where innovation must operate alongside strict requirements for data security, privacy and compliance. In these environments, those constraints shape how AI is evaluated and introduced, placing a premium on applications that can improve the flow of work without introducing additional risk or operational complexity.

To explore how these dynamics play out in practice, CCS Insight's Chief of Enterprise Research, Bola Rotibi, spoke with Adam Nerell, Chief Information Officer at Humana, and Patrick McCarthy, Vice President for Workspace at Google. Adam is responsible for IT strategy and operations at one of the largest US health insurance and healthcare services organizations, and Patrick brings a broader perspective from working with enterprises in multiple industries as they adopt AI through Google Workspace.

The episode will allow you to:

• Embed AI into everyday work.
• Enable experimentation in your organization.
• Understand how value can be unlocked beyond traditional return-on-investment measures.
• Examine the role of platform architecture in AI deployments.
• Facilitate secure, compliant adoption of AI at scale in regulated environments.

CCS Insight has produced a free companion report outlining the major highlights from the discussion and providing practical recommendations for organizations implementing AI. Access the report here.