How do you handle mistakes?

Recently a friend told me about a situation she had with her employer. I’ll keep it vague to protect the innocent (and, by extension, the guilty I suppose). My friend had a question about how to proceed with with a task. She has two managers, which is structurally a bad situation from the get-go. One is conscientious but overworked and beleaguered. The other is overbearing and unapproachable. Their areas are entirely separate from one another, but both equally supervise my friend.

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