In this episode we speak to Franck Arnold, Managing Director of The Savoy. We explore his beginnings in luxury hospitality across the globe, through to leading one of the world’s most iconic hotels through the unprecedented challenges of Covid. He also discusses how The Savoy continues to balance heritage with innovation, and what it takes to deliver world-class, personalised guest experiences while remaining profitable, inclusive, and sustainable.

This episode is brought to you by Howden, the global insurance broker.

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This episode is brought to you by Corby of Windsor.

Hotel in-room products shouldn’t create more work. Corby of Windsor designs guestroom solutions built to handle real hotel use, from durable irons and ironing centres to kettles, safes and accessories. Every product is rigorously tested, thoughtfully designed and made to last, helping hotels reduce maintenance calls and protect their investment. Corby of Windsor, Designed for Hotels.