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Where's the "Wow" in Hospitality?
Guest 1: Michael Israel
Title: Senior Vice President and CIO, Six Flags
Guest 2: Morgan Geddie
Title: Associate Dean, Department Chair and Professor at California State University Chico, Recreation, Hospitality and Parks Management Department
The goal of any successful hotel, casino or theme park shouldn’t just be to provide their guests with a good time but to truly wow them, helping to improve guest loyalty and anticipate services before the guests know what they even need. The insights attained from Big Data and the visions behind the Internet of Things have the potential to provide visitors with an entirely personalized experience that unifies all components of their stay. So how do you go beyond mobile apps and build a travel, recreational experience that integrates all parts of the value chain and keeps guests coming back for more?
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Guest 1: Michael Israel
Title: Senior Vice President and CIO, Six Flags
Guest 2: Morgan Geddie
Title: Associate Dean, Department Chair and Professor at California State University Chico, Recreation, Hospitality and Parks Management Department
The goal of any successful hotel, casino or theme park shouldn’t just be to provide their guests with a good time but to truly wow them, helping to improve guest loyalty and anticipate services before the guests know what they even need. The insights attained from Big Data and the visions behind the Internet of Things have the potential to provide visitors with an entirely personalized experience that unifies all components of their stay. So how do you go beyond mobile apps and build a travel, recreational experience that integrates all parts of the value chain and keeps guests coming back for more?