Episode 8 of Agent Mode AI. Abby and Avery walk AM-136, the foundation- model uptime track-record claim. Twenty-four-month operational record across Anthropic, OpenAI, Google, AWS Bedrock, and Azure OpenAI. Why the status pages do not tell the procurement team what they need to know. The SLA-credit gap that almost every enterprise customer discovers only after their first incident. Three multi-provider routing patterns. Three contract language additions every 2026 enterprise renewal MSA should require.

Sources cited:

- status.anthropic.com (Anthropic incident reports)

- status.openai.com (OpenAI incident reports)

- status.cloud.google.com (Google Cloud / Gemini API)

- health.aws.amazon.com (AWS Service Health Dashboard)

- status.azure.com (Azure / Azure OpenAI)

- LiteLLM, OpenRouter, Portkey project documentation

Claims tracked:

- AM-136 — Foundation-model uptime SLA track record — agentmodeai.com/holding/?claim=AM-136

Related claims:

- AM-026 — The 60-question agentic AI RFP

- AM-138 — Vendor MSA renewal post-EU-AI-Act-enforcement

- AM-123 — Agent observability stack

Newsletter and the full Holding-up ledger: agentmodeai.com