As AI continues to automate simple, more tedious tasks, human skills are becoming foundational to success. In this episode of Work Week, Dr. Gabby Burlacu, Senior Manager of The Upwork Research Institute, explores why soft, human-centric skills like communication and adaptability are a competitive advantage in today’s disruptive workplace. Leveraging research from the Research Institute’s recently released Future Workforce Index, we uncover why skills often labeled as “soft” are least automatable, yet most essential, in an AI-driven world of work. We also share why skilled freelancers are outpacing traditional employees across human-centric competencies. Whether you’re a leader looking to future-proof your workforce or a professional navigating the new career landscape, this episode offers clear, research-backed strategies for strengthening the skills that matter most.