I hear Gary Vaynerchuk talk about it all the time. But long before that I was at the National Association of Realtors Convention and Daniel Pink had the members of his audience do an experiment. We placed our index finger on our foreheads and drew a capital letter E. Whether we drew it to read ourselves or to be read by others said something about our ability to empathize with others. Two-thirds of the audience showed the E to someone else. Pink explained that while we seemed an empathetic crew, interestingly, the higher people go on the corporate ladder, the more we see them draw the E to themselves.