Throughout the Opening Opportunities conference, Milton has introduced several essential elements of Customised Employment. In this, his fourth and final presentation, you’ll learn how Milton used these elements and the exact steps he took to support a young man named Sam as he started work in an equestrian centre.  

Well before Sam started his first day, Milton used what he’d learned about Sam (Discovery) and the workplace (through the Employer Needs Benefits Analysis) to understand Sam’s new role and set the workplace up for success. This involved a training framework called the seven-phase sequence. The first four phases ensure the workplace’s natural workflows can support the new employee. The final three phases are applied if some additional support from the Job Supporter is necessary.

 As Milton walks you through the seven-phase sequence, you’ll notice that the Job Supporter’s role requires keen observation, trust-building, problem-solving, and effective communication. It’s an approach that ensures everyone - the employer, the employee, and the entire organisation - is aware of the Job Developer's role and responsibilities, ensuring no one ever has to ask, “Who are you?”

You can watch this presentation on our website.

The presentation transcription is also on our website.

On our website, you’ll find:

• all the presentations from our Opening Opportunities conference in 2023
• many other resources about helping a person with disability find meaningful employment
• events related to employment and other topics relevant to people with disabilities seeking to enjoy a typical life.

Many thanks to Osher Marks, who is the voice of this season of the Imagine More podcast.