What happens when you’re stressed? Do you panic and lash out? Do you stay cool, or at least give the impression you are? Panic is, at best, distracting -- but it can easily make things worse. That’s why, in this edition of Doing What Works, we’ll help you get some emotional distance from the stressor so you can stay classier.

Here are your show notes…

When someone is letting you have it, customer service expert Rich Gallagher [https://ezinearticles.com/expert/Richard_Gallagher/258762] suggests you find something (anything!) you agree with so as to bring down the temperature in the room.

Career coach Barbara Sher [http://www.barbarasher.com/index.htm] says imaginary problems are insurmountable; real ones are not.

What if what you’re about to say were the last words someone would hear from you? A question from conductor Ben Zander [https://www.ted.com/speakers/benjamin_zander].