💡 What We Cover in This Episode:

✅ The frustrating reality of dealing with airlines, banks, and big corporations

✅ How bad policies cost companies money and loyal customers

✅ The broken processes that make simple problems take hours to solve

✅ Why businesses that actually care create long-term success

✅ The hidden costs of a bad customer experience (for both customers & businesses) 

🔥 Here’s the kicker: Jay spent TWO HOURS on a simple booking issue that ended with United actually losing money. 🤯 📌 Have you ever had a customer service nightmare? 

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