Join Daniel Rayner and Roger Burlton, President of Process Renewal Group and Co-founder of BP Trends Associates being the services arm to BP Trends, as they discuss all areas of business process management.

✅ Is the customer becoming a part of our process? Or are we becoming a part of the customers process?

✅ How do you transform behaviour in order to support the business processes?

✅ How do you assist the people in the business to adopt changes to the business process?

These are just a few of the questions they tackle as they explore what needs to be considered when implementing BPM in an organisation. Tune in for great advice on how doing the right thing for the customer is oftentimes the right thing for the employee!

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