Using softened language is often an excellent way to converse. We’ll express our desires and opinions in a way that they can be received easier by the person we’re talking with. Instead of saying to a coworker, “Get that project updated ASAP”, we’ll say something like “It would be really great if you had those project details ready sometime tomorrow. Once that’s in, we can decide what’s next. Do you think you could try to have that done?”