Welcome to the fifth episode of Property Done Properly, an educational and entertainment podcast in Real Estate, Construction and Facilities management covering the whole life cycle of a project from inception to realisation.

Ian continues his coverage of his five pillars with the fourth, community. Included in this subject are mission, visions and values, who is in the community, management plan, communication, client, government, design team, contractors and suppliers, and public engagement.

KEY TAKEAWAYS

• Mission, vision and values. This focuses the wider team on what the project is all about. This needs to be agreed by the client, design team and contractor to create a homogenous approach to the project. 
• Who is in the community? The client or developer, government and local authorities, design team, construction contractors and sub contractors, staff and employees and local community, funders and insurers. The management plan will detail all of these different people, what their interests are and how they should be approached. The aim is to create a holistic approach to ensure everyone feels included in the delivery of the project.
• Communication is one of the key elements of the project. We need to ensure communication is open, transparent and clear. Definition of jargon, methods of contact, recording of those conversations for later reference and security. 
• The client has the lead role and are the owner and initiator of the project. They are responsible for monitoring of the project and the ultimate arbiter of issues and disputes.
• Government and regulatory bodies, whether they are involved via a PPP or not, need to be engaged with at the appropriate level and their role and responsibilities understood.
• The design team needs a leader manager to work closely with the client. They should be the centre of communications with government and contractors to highlight any problems and suggest solutions to the client.
• Contractors and suppliers will be the public front with the local community due to being the personnel on the ground in direct contact with them and observed by them. This often means that they are the focus of any local problems with disruption the project could potentially cause. That needs to dealt with appropriately.
• Do we have full public engagement? Do we understand who all the liaison groups and contacts are? Is the local community being fully informed of and listened to during the project.

BEST MOMENTS

‘In terms of mission it declares the purpose of an organisation and how they serve their customers. The vision describes the desired future position of the company or organisation or in this situation, the project. The core values deal with the organisations long term beliefs and principles that guide the employee behaviour.'

‘Does this strategy outline how all of these parties to be dealt with are handled because clearly an environmental activist group, a community liaison group, the architect and the contractor will all need to be dealt with and handled differently.'

‘We need to agree what these methods and channels are and how we are going to keep the records. So need to make sure there are protocols, processes and systems on how the communications are to be undertaken and what nature.'

‘We need to make sure we have all the constituent elements of government and regulators involved in the community.'

‘We need to look at the impact of construction methods on adjoining sites and other parts of the community.'

VALUABLE RESOURCES

https://www.ianjrogers.com/

ABOUT THE HOST

Ian Rogers is an entrepreneur running businesses in the Real Estate, Construction and Facilities Management arena. Ian has over 40 years' industry experience, as he was effectively born into construction with his father having his own building company and Ian spending time working on sites from the age of 11!. As a result Ian has seen the industry from a trades person perspective, as a chartered quantity surveyor working on large commercial projects, as a project manager and then working on structured project finance through PFI/PPP deals. This has given Ian a unique whole life approach to any project by considering the end game at the beginning.

CONTACT METHOD

 https://www.ianjrogers.com/

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