Three companies. Three crises. One unsettling question about what happens when you let machines do the remembering.

In this episode: how a cheese shop and a 313-ship fleet solved the same problem from completely different angles.

Why the line between 'surface the answer' and 'execute the action' is the most important decision any operations team is making right now.

And why a CEO's essay about replacing middle managers with AI might be exactly right — and completely wrong — at the same time.

Sources referenced in this episode:

• Rebel Cheese shipping recovery case
• Hapag-Lloyd / Amazon Bedrock feedback pipeline (AWS blog)
• Melbourne Airport incident response agents
• IBM Db2 Genius Hub
• ServiceNow Context Engine
• Jack Dorsey / Block: 'From Hierarchy to Intelligence'
• The Knowledge Base Is Not the Moat — The Loop Is
• Codifying Tacit Knowledge