In this audio bonus created by and starring Jon Isaacson, The Intentional Restorer and acclaimed author of Be Intentional: Estimating, we break down the cognitive dissonance associated with “common sense”.   

Using the example of a manager being upset that a technician did not strap down a piece of expensive equipment in a property restoration company as a springboard to understanding where the cause of these production issues originate.   

We take clips from The DYOJO Podcast with Elan Pasmanick who operates his mobile equipment repairs service, Born to Repair, in San Diego, California.   

We also draw from Lex Sisney, author of Organizational Physics and guest on episode 22 of The DYOJO Podcast.   

As a leader, when you are frustrated by some action from your team, before you react it is a good exercise to take a step back and walk yourself through how you arrived at this moment.   

Can you say that the on-boarding of employees sets clear expectations followed by consistent training to develop the mindset and habits that will lead team members to success?   

Is this a moment that reveals some opportunities to improve your process or a moment where an individual needs to be, as Klark Brown, of the Alliance of Independent Restorers, says, “Coached up or coached out”?  

Jon's book Be Intentional: Estimating is available on Kindle and paperback through Amazon - www.izvents.com/book  

See and hear more from The DYOJO Podcast on Youtube or listen on Apple, Spotify, Anchor or Google - www.thedyojopodcast.com