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Why 90% isn’t good enough – ITPN-EP002
So often as a managed service provider was a running with our choke out and trying to get all the critical and urgent tasks done and we forget about the important ones that will really change the way we deliver service and delight our customers. In today’s episode of the IT provider network we are going to talk about how 90% is not good enough.
Ask your questions or share your feedback
•Comment on the shownotes below
•Email [email protected] (audio files welcome)
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Low Volume by it is THE PLACE TO BE for all of my insider information. If you're on the list, you'll be the first to know. Signup Here
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If you investigate or purchase any product or service that I have talked about, please remember to mention that I sent you. I may or may not get a small commission but more importantly I hope to spread the word about the IT Provider Network.
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If you appreciate the information you are learning from the IT Provider Network then please do me a HUGE FAVOR and write a review on iTunes or on Stitcher!
Connect with Me
On the socials as @TerryRossi or @ITProviderNet
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Episode 2 - Why 90% Isn't Good Enough
2017, Terry Rossi
IT Provider Network
http://www.itprovidernetwork.com/episode2
Transcript
ITPN-EP002.mp3
Terry: I was talking to one of my team the other day about one of the most important things an outsourced IT provider needs to do and that is finish the projects they start. This is especially important for a flat-fee manage service provider or really any company that has a long-term relationship with their clients. We were talking about a couple of our recent phone system projects that we're implementing and specifically a new cloud-based telephone system. We don't do a lot of voiceover IP work or telephone work so we needed to make sure that we really complete these projects 100%. So often as an MSP we're running with our chokes out trying to get all the critical and urgent tasks done and we forget about the important ones that are really changing the way we deliver service and delight our customers. In today's episode of the IT Provider Network, we're going to talk about how 90% is not good enough.
Female: Welcome to the IT Provider Network. Are you a managed service entrepreneur wanting to take your business to the next level? Do you excel in IT but feel your business management could be better? Join Terry Russey, where every episode he shares the skills, tips, and tricks that helped him to build a successful worldwide business.
Terry: Welcome to episode 2 of the IT Provider Network and thanks for tuning in and joini...
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By Terry Rossi - MSP and IT Business CoachSo often as a managed service provider was a running with our choke out and trying to get all the critical and urgent tasks done and we forget about the important ones that will really change the way we deliver service and delight our customers. In today’s episode of the IT provider network we are going to talk about how 90% is not good enough.
Ask your questions or share your feedback
•Comment on the shownotes below
•Email [email protected] (audio files welcome)
Get on the mailing list
Low Volume by it is THE PLACE TO BE for all of my insider information. If you're on the list, you'll be the first to know. Signup Here
Tell 'Em I Sent You
If you investigate or purchase any product or service that I have talked about, please remember to mention that I sent you. I may or may not get a small commission but more importantly I hope to spread the word about the IT Provider Network.
Please Subscribe
Please consider Subscribing to the Podcast it is the only measure of listenership I have.
Give me a Review
Your written iTunes reviews encourage me and they help other people find the podcast.
If you appreciate the information you are learning from the IT Provider Network then please do me a HUGE FAVOR and write a review on iTunes or on Stitcher!
Connect with Me
On the socials as @TerryRossi or @ITProviderNet
Help a Brother Out
* Sign up for Coinbase
* Buy something from Amazon with my Affiliate Link
I put these down here in case you are looking for anything from Amazon, I get a small commission if you click-thru from this site. You don't have to buy these items just click through from this page. Thanks in advance!
Episode 2 - Why 90% Isn't Good Enough
2017, Terry Rossi
IT Provider Network
http://www.itprovidernetwork.com/episode2
Transcript
ITPN-EP002.mp3
Terry: I was talking to one of my team the other day about one of the most important things an outsourced IT provider needs to do and that is finish the projects they start. This is especially important for a flat-fee manage service provider or really any company that has a long-term relationship with their clients. We were talking about a couple of our recent phone system projects that we're implementing and specifically a new cloud-based telephone system. We don't do a lot of voiceover IP work or telephone work so we needed to make sure that we really complete these projects 100%. So often as an MSP we're running with our chokes out trying to get all the critical and urgent tasks done and we forget about the important ones that are really changing the way we deliver service and delight our customers. In today's episode of the IT Provider Network, we're going to talk about how 90% is not good enough.
Female: Welcome to the IT Provider Network. Are you a managed service entrepreneur wanting to take your business to the next level? Do you excel in IT but feel your business management could be better? Join Terry Russey, where every episode he shares the skills, tips, and tricks that helped him to build a successful worldwide business.
Terry: Welcome to episode 2 of the IT Provider Network and thanks for tuning in and joini...