James Robertson, ERP troubleshooter and author of The Critical Factors for IT Investment Success, joins the Comparesoft ERP Podcast to unpack what ERP failure really looks like today, and why so many organisations fail to get value from systems that technically went live.

Drawing on decades of ERP remediation work and an engineering-led approach, James explains why ERP failure is rarely a software problem, why accountability must sit with the CEO, and how most failing ERP programmes can be fixed without replacement. Using Lidl's abandoned SAP programme as a real-world example, James walks through how he would diagnose and correct a doomed implementation in just two days.

In this episode, James covers:

• What 95% ERP failure actually looks like in practice
• Why ERP needs an engineering mindset, not a technology-first approach
• How accountability certificates prevent ERP failure
• Why ERP training should never be time-limited
• How Lidl's ERP failure could have been avoided