In this episode, Paul Spencer takes a thoughtful look at the true meaning of accountability within family-owned businesses. Instead of focusing on holding individuals responsible, Paul explores how shifting the conversation to process and execution leads to greater consistency and productivity across teams. Drawing on real-world experience, he unpacks common misconceptions about motivation and shows how experimentation and continuous improvement drive sustainable results. If you’ve ever wrestled with people issues or wondered how to achieve lasting outcomes, this episode delivers practical wisdom you can put to use right away.

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Chapters
(00:01) Rethinking Accountability in Family Businesses
(02:07) Shifting Focus to Execution and Process
(05:48) The Impact of Mixed Signals and Unclear Expectations
(08:01) Consistency Through Process, Not Rigidity
(09:40) Embracing Experimentation for Continuous Improvement
(11:43) Adapting Processes Amid Constant Change