Salesforce’s Mia Jordan and Michael Hornsby highlight why bringing employees into the customer experience improvement discussion is so critical.See Privacy Policy at <a href="https://art19.com/privacy" rel="noopener noreferrer" target="_blank">https://art19.com/privacy</a> and California Privacy Notice at <a href="https://art19.com/privacy#do-not-sell-my-info" rel="noopener noreferrer" target="_blank">https://art19.com/privacy#do-not-sell-my-info</a>.

Salesforce’s Mia Jordan and Michael Hornsby highlight why bringing employees into the customer experience improvement discussion is so critical. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Salesforce’s Mia Jordan and Michael Hornsby highlight why bringing employees into the customer experience improvement discussion is so critical.See Privacy Policy at <a href="https://art19.com/privacy" rel="noopener noreferrer">https://art19.com/privacy</a> and California Privacy Notice at <a href="https://art19.com/privacy#do-not-sell-my-info" rel="noopener noreferrer">https://art19.com/privacy#do-not-sell-my-info</a>.

Why agency leaders need to be more curious to improve CX

Learn from industry experts who enable innovation and make government more responsive and secure by advancing key technologies. Innovation in government examines a wide range of topics and evaluates their payoff.

Technology

Learn from industry experts who enable innovation and make government more responsive and secure by advancing key technologies. Innovation in government examines a wide range of topics and evaluates their payoff.

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Why agency leaders need to be more curious to improve CX

Why agency leaders need to be more curious to improve CX