In this episode of The Business Technology Talk, host Maya Collins sits down with AI strategist Ethan Brooks to uncover why AI-driven chatbot systems have become essential for modern business growth. They explore how intelligent chatbots improve customer experience, reduce operational costs, automate repetitive tasks, and help teams scale without added strain. From real-time support to smarter lead nurturing, this discussion breaks down the practical ways AI chatbots boost efficiency and strengthen customer relationships. Whether you're a small business owner or part of a growing enterprise, this episode offers valuable insights into how AI-powered automation is reshaping the future of business.