Send us Fan Mail

Better communication starts with understanding how people think, listen, and receive what you say.

This week, we’re joined by Brittany Hart, Founder and CEO of Communiscape, for a conversation about what effective communication actually requires. Brittany shares how her work in large scale Salesforce implementations led her to a bigger realization: technology was rarely the issue. Teams were often missing the communication architecture needed to help people understand change, trust leadership, and move forward together.

We talk with Brittany about why communication can feel easy with some people and surprisingly hard with others, what shifts when you’re running on a full tank versus an empty one, and why listening is often the part we miss. This one is practical, thoughtful, and a helpful reminder that small changes in how we communicate can have a big impact at work and at home.

What you’ll learn:

• How Brittany’s four communication temperaments help explain the way people speak, process, and receive information
• Why communication changes when you’re operating from a full tank versus an empty one
• How the Five Terrains of Human Connection framework can help leaders create more clarity, trust, and better outcomes across teams

Jump into the conversation:

(00:00) Introduction

(01:21) Meet Brittany Hart

(05:02) Brittany’s origin story

(07:19) Why communication breaks down

(10:14) The four communication temperaments

(16:01) Lessons on how to read the room

(20:35) Operating on a full tank vs. empty tank

(23:52) Becoming multilingual in communication

(26:19) How to spot communication styles fast

(28:19) What body language is telling you

(29:48) Do similar communication styles clash

(31:29) “Masking” in organizations and executive communication

(36:15) The Five Terrains of Human Connection

(40:18) How to deliver hard feedback well

(43:04) Daily practices for better communication

Connect with Brittany Hart: https://www.linkedin.com/in/brittanyhart/ 

Check out Communiscape: https://www.communiscape.com/ 

Check out Arcadia: https://www.BeArcadia.com  

Connect with Sam Yarborough: https://www.linkedin.com/in/sam-yarborough/ 

Connect with Jason Yarborough: https://www.linkedin.com/in/yarby/ 

Produced in partnership with Share Your Genius

https://www.shareyourgenius.com