What is a Chatbot?

• It is a computer program that simulates and processes human conversation
• It allows humans to interact with digital devices as if they were communicating with a real person
• It is programed to work independently from a human operator

 

Why use a chatbot when you can just talk to people?

• They are available 24/7
• They can generate more conversations
• They can handle multiple conversations at the same time (You know from all those inquiries)
• They are consistent - no mood swings and never sick
• They can collect and analyze data
• They can help you personilze conversations with customers
• They speak multiple languages
• They can automate many processes
• They can be deployed across many channels
• • Slack
  • Facebook
  • Messenger
  • Text, etc…
• And finally, as more and more consumers become accustomed to chatbots, they will become increasingly crucial for a positive customer experience

 

How to get started with chatbots

• Start with setting up your Facebook chatbot. This will give you a great intro and let you see how a chatbot can work for you when you’re not around to answer every channel.