What if the biggest barrier to your leadership success isn’t strategy, talent, or execution—but communication?

In this episode of Gaining the Technology Leadership Edge, Mike sits down with Tissa Richards, repeat software founder, CEO, award-winning author, and global leadership expert, to unpack why most leaders think they’re communicating clearly—and why they’re often wrong. Tissa explains how failing to provide context and “the why” behind decisions creates misalignment, wasted effort, and burnout across teams.

The conversation dives into practical techniques leaders can use immediately, including feedback loops, active listening, and what Tissa calls cognitive kindness—the discipline of packaging information so it’s actually digestible. They also explore resilience as a leadership requirement, not a personal bonus, and why burned-out teams cannot innovate, scale, or sustain productivity.

From aligning strategy to execution, to articulating value with confidence, to building cultures that reduce friction instead of amplifying it, this episode is a masterclass on how clarity, resilience, and communication determine whether leaders—and their organizations—thrive or stall.