In busy facilities, commercial laundry machines rarely break down all at once. Instead, they wear out quietly through small stresses that accumulate over time. In this episode, we explore why high-use environments place such consistent strain on washers and dryers, the common assumptions that lead to premature failures, and why similar machines can have very different lifespans depending on how they’re used and managed. Rather than focusing on quick fixes, this discussion looks at the underlying patterns — operational pressure, human behaviour, and system design — that determine whether laundry equipment lasts for years or becomes a recurring source of disruption.