Clear communication is one of the most overlooked and most costly challenges in IT service providers. In this episode, Chris sits down with Amy Reczek, communication and presence expert, to unpack why misalignment happens between leadership, teams, and clients, and how understanding the “why” behind communication changes everything. From ineffective meetings and virtual body language to intent versus impact, this conversation dives into the human gaps that tools and systems can’t fix, and what ITSP leaders can do instead.